Return Policy
The following items can't be returned or exchanged.
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
Custom or personalised orders
Intimate items (for health/hygiene reasons)
Items on sale
We cannot accept returns or exchanges for clothing, as these are made to order.
Delays
We will make every effort to deliver goods within the estimated time scales; however delays are occasionally inevitable due to unforeseen factors. We are under no liability for delay or failure to deliver the products within estimated time scales. Please order in plenty of time.
Missing Items
In the unusual event of your order not arriving, we will of course offer a full refund. Your order will be deemed lost in transit after 60 UK working days have passed (80 days for the rest of the world). If your order arrives within this time, you are required to return it before a refund will be processed.
Postage
Return postage will only be refunded in the case of damaged, or faulty items. Please include the receipt for the return delivery charge within the package or scan and email us a copy.
Condition
Please note we can only accept the return of items in an unused and saleable condition, exactly how they were received. Unless the items are being returned due to damage, fault.
Returns
We require receipt of the returned items before we will process a refund.
Please get proof of postage when you return your item, as we are in no way responsible for items not arriving back with us.
We do not cover return postage costs unless the items is faulty, damaged or not ordered.
Refunds
Refunds will only be processed when one of these conditions is met:
a) The item has been returned to us and received in a saleable condition.
b) a damaged or faulty item has been returned to us and received.
c) a missing item has not arrived with you, the customer, and 60 UK working days have passed [80 days rest of the world]
Please note – we do not refund delivery on orders that have not arrived by a specific date. Always order in plenty of time.
Damaged or faulty goods
We always require any damaged or faulty goods back before we can process a refund. Please take pictures of any damage and email these to us, we can then notify you of next steps.
This returns policy does not affect your statutory rights. Any refunds will be made within 15 days from notification to us and in accordance to our terms and conditions.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
No Frills Approach
Belle & Pepper take a no-frills approach. We use eco packaging where we can and often send items unboxed. This approach is how we keep our prices low and ensure we can keep shipping free. We are a group of local mums who have worked really hard to set this business up to be affordable for everyone. We don’t use fancy packaging or sugar coat products to ensure that we keep prices affordable. We don’t offer refunds or partial refunds for not receiving a box.